Shipping policy
Last updated: August 2, 2026
1. Where we ship
We ship to addresses in the United States only, including PO boxes and APO/FPO addresses where the carrier serves them.
We do not currently ship outside the United States.
2. Shipping cost
Shipping is free on every order. There is no minimum order value and no shipping charge is added at checkout.
3. Processing time
Orders are processed within 1 to 3 business days of payment being confirmed. Business days are Monday to Friday, excluding public holidays.
Orders placed on a weekend or a public holiday begin processing on the next business day.
4. Delivery time
After dispatch, delivery takes 7 to 12 business days.
Total estimated time from order to delivery: 8 to 15 business days.
These are estimates, not guaranteed dates. Carrier delays, weather, customs processing and peak periods can extend them.
5. If we cannot ship on time
If we cannot dispatch your order within the timeframe stated above, we will contact you before that timeframe expires. We will give you a revised estimated shipping date and you can choose to:
- accept the new date, or
- cancel your order and receive a full refund
If we do not hear from you and we still cannot ship within 30 days of the original estimate, we will cancel your order and refund you in full, promptly and without you having to ask.
Where an order is cancelled for this reason, we refund your original payment method within 7 business days, or within one billing cycle if you paid by credit card. The time for the refund to appear on your statement depends on your bank or card issuer.
6. Tracking
A tracking number is emailed to you within 24 hours of dispatch. You can also follow your order with our order tracking tool.
Tracking information can take 24 to 72 hours to become active after the number is issued.
7. Address accuracy
Enter your shipping address carefully. If you notice an error, email contact@kigurumi-onesie.com immediately. We can correct the address only while the order has not yet been dispatched.
We are not responsible for orders delivered to an incorrect address supplied by the customer. In that situation, a replacement can only be sent as a new paid order.
8. Split shipments
An order containing several items may arrive in more than one parcel, with separate tracking numbers, at no extra cost to you.
9. Taxes and duties
The price shown at checkout is the amount we charge you. We add no handling fee and no shipping charge. We do not currently collect US sales tax at checkout. If we become required to collect it, it will be calculated and shown at checkout before you pay.
Orders ship from our overseas fulfilment partner on a Delivered Duty Paid (DDP) basis. US import duties and customs fees are included in the price you pay at checkout and are settled by us before your parcel clears US customs. You will not receive a separate invoice from the carrier or from US customs for these charges.
10. Lost or undelivered orders
See section 9 of our Refund and Return Policy.
11. Contact
We reply to emails within 1 to 2 business days.